Urgent Recall Issued for Insulin Pump Power Adapter That Could Break and Cause Electric Shock

The Australian Competition and Consumer Commission (ACCC) has issued an urgent recall for the wall power adapters sold with Tandem t:slim X2 Insulin Pumps.

The pumps, which are made by Australasian Medical & Scientific Ltd, were sold throughout Australia from the beginning of October 2018 to the end of October 2019. They have a product code of ARTG 304681. The wall power adapters that came with these products are believed to be capable of breaking, exposing their metal prongs and endangering anyone who touches the prongs while the adapter is plugged in.

“If the exposed metal prongs are touched when the adapters are plugged into an electrical wall outlet, this could cause an electric shock or serious injury,” wrote the ACCC in a statement.

Photo: Adobe Stock/Stringer Image

The Therapeutic Goods Administration made the final decision to recall the product. Consumers who own one of the affected products are advised to destroy or dispose of the three power adapters that came with their insulin pump and replace them with new ones.

Australasian Medical & Scientific Ltd is sending out letters to consumers who have purchased this particular insulin pump to inform them of the danger. They will also send out new adapters, which have been manufactured under an updated process to correct the problem, to affected customers.

Photo: ACCC

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The ACCC has recalled a total of 6.6 million items in Australia, and they report that roughly half of those potentially dangerous items still remain in people’s homes. If you own this insulin pump power adapter or any other recalled item, please follow the recall instructions for your own safety and the safety of others.

Keeping a recalled adapter is dangerous, but if a particular consumer insists on keeping one, he or she must practice extreme caution with their power adapter and never allow children or pets near it when it is plugged in. Please dispose of this item as soon as possible if it breaks, exposing the metal prongs.

Questions and concerns can be directed to Australasian Medical & Scientific Ltd by calling 1800 851 056.

Share this information with your friends and family who use insulin pumps so they know what to watch out for!

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